7d7 Privacy Policy — Our commitment to protecting your information

7d7 is a trusted online gaming platform built for players in Bangladesh. We believe your privacy is a fundamental right — and protecting that right is our responsibility.

This Privacy Policy explains how 7d7 collects your personal data, why it is collected, how it is used, and how securely it is stored. By using this platform, you are considered to have agreed to this Privacy Policy.

7d7's Privacy Policy is built in line with international data protection standards. We collect only what is necessary, and everything we collect is used solely for defined purposes.

7d7 collects two types of information: data you provide directly, and data collected automatically.

Information you provide:

• At registration: name, email address, phone number, date of birth, and password.
• For KYC verification: a copy of your National ID, passport, or driving licence.
• At payment: Mobile Banking/Nagad/Rocket number or bank account details.
• When you contact support: the content of your messages and complaints.

Automatically collected information:

• IP address and device type (mobile/desktop).
• Browser type and operating system.
• The time you accessed the site and how long you stayed.
• Pages you have visited and games you have played.
• Cookie and local storage data.

7d7 uses your information only for specific, legitimate purposes. We never use your data unnecessarily.

• Account management: To create, verify, and secure your account.
• Payment Processing: To process deposits and withdrawals successfully.
• Customer Support: To resolve your questions, complaints, and issues promptly.
• Security Assurance: To detect and prevent suspicious activity, fraud, and money laundering.
• Promotions & Bonuses: To send you relevant offers and bonuses based on your preferences (you can opt out at any time).
• Fulfilling legal obligations: To meet regulatory requirements.
• Service Improvement: To analyze usage patterns and improve the platform's games and features.

7d7 never sells your data. However, in certain circumstances, limited information may be shared with the following parties:

• Payment Provider: Only the minimum necessary information to process transactions via Mobile Banking, Nagad, Rocket, or bank transfer.
• Game Provider: Minimum information required to access the gaming platform.
• Law enforcement agencies: Where required by a court order or legal obligation.
• Security Services: With specialist agencies for fraud prevention and identity verification.

Every third party operates under our strict data protection agreements and may only use your information for specified purposes.

7d7 employs the highest technical and organisational security measures to protect your privacy. Our security framework is outlined below:

• 256-bit SSL/TLS encryption: Every data exchange takes place through encrypted channels.
• Two-Factor Authentication (2FA): Two-factor authentication is available for your account.
• Firewall & DDoS Protection: Servers are protected against cyber attacks.
• Regular Security Audits: An external team of experts conducts regular system audits.
• Staff training: Only authorized staff can access specific data.
• Data Backup: Regular encrypted backups are performed to prevent data loss.

Cookies are small data files stored in your browser. 7d7 uses the following types of cookies:

• Essential cookies: To maintain login sessions and ensure security. These cannot be disabled as they are essential for the site to function.
• Performance Cookies: To understand which parts of the site are used most. This data is collected anonymously.
• Functionality Cookies: To remember your preferred language and layout.
• Marketing cookies: To show you relevant offers based on your preferences (you can turn this off at any time).

You can manage cookies through your browser settings. Note that disabling certain cookies may affect some features of the site.

7d7 does not retain your data longer than necessary. Our data retention policy is outlined below:

• Active account: All data is retained for as long as your account remains active.
• After account closure: Transaction data is retained for a maximum of 5 years to meet legal obligations.
• KYC documents: Up to 7 years, as required by regulatory obligations.
• Support messages: Up to 2 years after the issue is resolved.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once the retention period expires, your data is securely and permanently deleted.

As a 7d7 user, you have the following rights over your own data:

• Right to Access Information: You can request to see what information we hold about you.
• Right to rectification: You can request corrections to any inaccurate or outdated information.
• Right to erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you can request that the processing of your data be temporarily restricted.
• Right to opt out: You can opt out of marketing communications at any time.
• Data Portability: You can request your data in a specific format.

7d7 is an 18+ platform. We do not collect or process personal information from anyone under the age of 18.

Age verification is carried out at registration. If we discover that a minor is using our platform, the account will be immediately closed and all associated data will be permanently deleted.

7d7 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email or through an in-platform notification.

The date of any update will always be shown in the "Last Updated" section at the top of this page. Continued use of the platform after changes are made will be considered your acceptance of the updated policy.

For any questions or requests regarding the Privacy Policy, please contact our data protection team:

• Email: [email protected]
• Response time: Live support available 7 days a week, 24 hours a day.
• Live chat: Log in to the platform and reach us directly via live chat.